Award-Winning Technical Program Manager
- Technical Program/Product Manager with over twelve years' experience managing innovative products for Telcos, startups, and online companies such as AT&T, T-Mobile, Microsoft, Medio Systems, MTV, MySpace, AOL, and WhitePages.com
- Known for utilizing a rare combination of vision, technical skills, thorough thinking, team building, and communication to drive the creation of superb products from inception to completion
- Strong knowledge in mobile technology (Android, iPhone, BREW, RIM, Java, WinMo), social, gaming, widgets, e-commerce, usability, CMS, speech recognition, and Agile methodologies
- Award-winning products: WhitePages.com’s ‘Address Book’ (CSA’s Consumer Product of the Year) and Voice Web Solution’s ‘VANGUARD’ (Top six innovative products of VOX 2002)
Professional Experience
Product Realization Manager, AppCenter Evolution (features Android and Web Apps)
July ‘11 – Present, AT&T Mobility, Redmond, WA- Manage the design and front end development of AT&T’s mobile web app that is designed to showcase Android apps and Web Apps using the slickest user interface possible
- Marry the product goals to the design to the architecture, and vice-versa, while fostering team cohesiveness to smooth the rough patches along the way
- Work with third party vendors (Facebook & Appolicious) to incorporate social networking and ratings/reviews into the user experience
- Use a very pure form of Scrum to deliver production worthy code every two weeks
Sr. Technical Program Manager
May ‘10 – July ‘11, Medio Systems, Seattle, WA- As daily Scrum master, I managed the development, porting, and redesign of T-Mobile's Web2Go Portal across all active devices on T-Mobile's network, which now serves millions of users per day and tens of millions per month (an increase of 174,473% since I started managing it)
- Managed the integration of Medio's search and recommendations products into T-Mobile's mobile storefront and portal
- Managed Medio's analytic products in order to create engaging mobile interfaces that quickly give the user mobile applications, news feeds, and media that fits them best
- Release manager – orchestrated all aspects of product releases (from writing specs to Go/No-Go to supporting the release during the night maintenance window) at least three times per month
Product Realization Manager, Mobile Storefront Client
Sept ‘08 – May ‘10, AT&T Mobility, Redmond, WA- Managed and designed media and application/game storefronts that install on mobile devices (such as the feature-rich MEdia Mall 2.0 & AppCenter clients), thereby enabling millions of mobile phone users to preview, purchase, and manage Games, Apps, Ringtones, Wallpapers, Answer Tones, etc.
- Worked with third party vendors (QPass/Amdocs, Ericsson, Motricity & UI Evolution) to incorporate multiple web services into one system interface design that works on over 100 mobile device models
- Worked closely with AT&T’s Marketing, Design, IP Engineering, Product Realization, Quality Engineering, and Ops to design, develop, and release a highly complex application with high visibility across teams
- Presented weekly progress status to executive management via decks and conference calls
Technical Project Manager, Storefront Migration
June ‘08 – Sept ‘08, Motricity, Inc., Bellevue, WA- Managed the merging of two enterprise wide mobile e-commerce platforms into one storefront platform that will serve multiple Telco carriers
- Drove feature sets using Scrum with a team of seven developers which required tight interaction with four other teams due to complex inter-dependencies
- Designed new and improved merchandising system with well-researched usability
Senior Program Manager, Applications
April ‘07 – June ‘08, Action Engine Corporation, Bellevue, WA- Managed the design, schedule, development, testing, and deployment of mobile applications running on Windows Mobile, MIDP, BREW, and RIM devices using Action Engine’s award-winning platform
- Engaged close interaction with the following customers to create their mobile applications:
- AOL – AOL MyMobile (Multiple apps using AOL’s properties)
- MTV Networks – VH1 Watch & Discuss (Chat app)
- MySpace Corp – MySpace Mobile (Social network app)
- Thumbplay – Thumbplay Mobile (Store for mobile downloads)
- Movius Corp – Mobile MyServices (apps for global carriers)
- Blue Label One – Mibli (IM/Chat and infotainment solution targeting South Africa, India, and South America enterprises)
- Six of these seven applications were managed simultaneously with multiple development teams
Program Manager, MSN Media Solutions
Feb ‘07 – April ‘07, Microsoft (through Volt), Redmond, WA- Managed and maintained world-wide channels spanning 31 markets
Program Manager, Premium Services and Account Services
July ‘04 – Jan ‘07, WhitePages.com Inc, Seattle, WA- Managed five projects simultaneously from vision to deployment, using SCRUM to maintain and enhance products
- Program manager of paid email services for otherwise free website
- Created their online address book, which won WSA’s 2005 Consumer Product of the Year
- Created functional online demos of products for usability testing, exploring product direction, and gaining stakeholder approval
- Created and led Innovators Club to brainstorm, inspire and share new ideas company-wide
- Pioneered efforts for company to be an Identity 2.0 provider
- Prototyped voice-enabled address book for use over any telephone
Co-Founder, Software Developer, and VP Marketing
Nov ‘01 – Mar, '06, Voice Web Solutions, Inc., Seattle, WA- Managed and developed four speech application development tools:
- Voice Web Studio for developing SALT applications
- Over 24,000 downloads on Adobe Exchange and Download.com
- Grammar Studio for developing speech grammars
- VoiceXML Studio for developing VoiceXML applications
- VANGUARD for transforming HTML and text documents into speech applications that are easily navigable over the phone
- Winner of top six innovative products in the speech industry at the VOX 2002 Conference
- Voice Web Studio for developing SALT applications
- Responsible for GUI and VUI design, development, and testing
- Marketed products by managing public relations, maintaining the brand via print and online, and speaking at conferences
Software Developer and Program Manager
Nov ‘00 – Nov, '01, Speaklink, Inc., Seattle, WA- Designed and engineered interactive voice applications and developer tools
- Trained InfoSpace partners in VoiceXML and Speaklink’s Voice Application Server platform
Languages
WAP, WML, XHTML, XML, AJAX, C#, JavaScript, Java, JSP, PHP, ASP, XSLT, MySQL, VoiceXML, SALT, GRXML, Wiki, conversational Spanish
Software
DreamWeaver, PhotoShop, Visual Studio, Visio, Project, Word, Excel, Outlook, PowerPoint, SharePoint, Omniture, WikiMedia, Drupal
Education
- University of Oregon, 1998. BA English
- Second study of emphasis in mathematics and journalism
- Certified in HTML, Java, and VoiceXML
- Intensive workshops in Usability (UX), Information Architecture (IA), and Identity 2.0
Reputation
I believe that what others say about you can be more important than what you say about yourself. Below are excerpts from my LinkedIn Profile:
- “Jeremy is an excellent program manager with a rare combination of vision, technical skills, thorough thinking, and communication that allows him to drive the creation of superb products from inception through completion. He is intelligent, inquisitive, and enthusiastic - an ideal combination of traits for a program manager. I am looking forward to working with him again at some point in the future.” December 29, 2006
Kevin Fink, SVP Engineering / Chief Technology Officer (CTO), WhitePages.com, Inc. - “Jeremy is the most genuinely passionate and up-beat person I've ever managed. He has a work ethic and a creative mindset that is second to none. When it comes to stepping up and doing what it takes under a tight timeline, he is absolutely willing and capable of going the extra mile. Jeremy is the person on the team who never gives up believing, even when times are rough. I sincerely enjoyed my 2.5+ years managing and working closely with Jeremy and would welcome the chance to do so again.” January 12, 2007
Scott Reagan, Director of Program Management, WhitePages.com, Inc. - “Jeremy is an extremely passionate and hard-working program manager who brings a lot of flavor to his team. He is a very creative thinker who is constantly coming up with new ideas and innovations to improve customer experience. He is an excellent troubleshooter/problem-solver and brings a lot of value to the table. And he is a lot of fun, too.” December 22, 2006
Noah Kanter, Manager, Program Management, WhitePages.com - “I've had the pleasure of working with Jeremy on the AT&T AppCenter Evolution Storefront. Jeremy's role as a Sr. Design UI/UX Specialist was understated. Not only did Jeremy exceed all expectations related to his position; Jeremy possesses a vast knowledge on other facets of technology from Networking, APIs, Database, Social Networking, Mobility, Agile Methodologies and more. Because of his vast knowledge of technology, he was able to wear many hats and help out where needed. Jeremy is creative, insightful, brilliant, organized, communicative, proactive, involved, easy going, and a pleasure to work with. I highly recommend Jeremy. He has proven himself many times over and would be a huge asset to any organization.” May 18, 2012
Michael Byrd, Sr. New Product Technology Dev Eng at AT&T Mobility - “Jeremy and I worked together on the AT&T AppCenter for Android storefront. I found him to be an inspirational thinker with deep technical and analytical expertise—a rare find. I’ve been amazed at this depth of knowledge always thinking of creative ways to solve stumbling blocks.
He has a personable way to connect with each person he comes in contact from IT to Marketing to Senior Execs. With this, his ability to convey complex matters very simply is a mark of a very valuable person. As a member of a large team, he stood out as a leader in his area whilst evangelizing his intelligence in the field.” May 18, 2012
Colleen Rosner, Product Realization Project Manager at AT&T Services - “It was an absolute pleasure to have Jeremy as part of my broader team. He is smart, passionate and creative as hell. Over his time at Whitepages he contributed greatly to new product launches and innnovation. His rare skill set bridges the area between business requirements and the technical team extremely well. He absolutely grew in his role as Program Manager. And no matter the situation, he was always a positive, upbeat and dedicated force on the team.” January 23, 2007
Rob Voce, SVP, Product Group, WhitePages.com - “I've had the opportunity to work with Jeremy on our AT&T AppCenter for Android project. My role is to concoct new content and category types using atypical ingrediants...Jeremy's role is to make the ingrediants work together and prepare and serve the meal.
My role was easy...Jeremy's role difficult. You need to be comfortable in ideation, design and development to succeed in a role like that. In the course of this project, Jeremy proved that he is a valuable player in all three areas.” May 17, 2012
Jerry Crawford, Mobile Apps & Commerce, AT&T Mobility - “Jeremy has an exceptional knowledge base and technical skill set, with the added ability to communicate himself to a wider audience in an articulate manner. This along with his research and organizational skills, and his ability to integrate into multiple teams has made him critical to the project process.” May 17, 2012
Tanya Lehr, Visual Communications Specialist, Flare Design (under contract for AT&T Mobility) - “Jeremy has a great creative mind his ability to work alongside varying groups (Marketing, IT, Vendors) proved an invaluable asset to our team.” May 18, 2012
Brian Feeley, Senior Business Manager at AT&T Mobility - “Jeremy is a pleasure to work with. His spirit and drive to create and deliver new products and services is unquestioned - and inspiring. Enthusiasm and the talent to build and create are all too rare. Jeremy combines these attributes in a way that more people should emulate.” January 22, 2007
Reese Solberg, CPO | Director of Business Development - Content, Whitepages.com - “Jeremy's dedication to and enthusiasm for his product and team is refreshing and rare.” December 22, 2006
Zoe Clelland, Director of Product Design, Whitepages.com - “Jeremy is an imaginative and innovative program manager. He always keeps the user experience in mind, and keeps the team focused on this goal. It has been a pleasure to work with Jeremy at WhitePages.com.” January 12, 2007
John Subaykan, Sr. Software Engineer, Development Team Lead, WhitePages.com Inc - “Jeremy does an oustanding job in translating business requirements into technical requirements. His knowledge of different techonologies and programs has been an asset to the Premium team. I truly enjoy working with Jeremy.” January 8, 2007
Patria Cabral, Sr. Product Manager, WhitePages.com - “I have had the great fortune to work directly with Jeremy on my first
project at Action Engine; one of our more high profile clients -
Amazon.com. Jeremy has amazing technical management and user interface
analytical skills. His ability to create complex systems and
specification documents and diagrams makes my job as a software
engineer that much easier and enjoyable. He has a technically creative
person who thinks using both his left and right brain. I'm looking
forward to a long tenure here with Jeremy driving many projects to a
successful end.” January 8, 2007
Shawn Molloy, Sr. Software Engineer, Action Engine - “Jeremy is awesome! We worked together during a time of extremely rapid growth at WhitePages.com, and Jeremy handled a variety of fast changes and shifting priorities with aplomb. He‘s the sort of person that I would try to hire if I was at a start-up, or managing a small group in charge of new product development. I imagine he would be valuable in other situations as well, but that is the environment I know him from and can vouch for. He is creative and positive, even in the midst of challenges and the inevitable setbacks that occur while doing new things. He is resourceful and able to learn ‘on the fly’.” January 8, 2007
Mark Snowden, Product Strategy Analyst, WhitePages.com